Live Shopping Experience

Ask the Experts

Start a live conversation with one of our in-house Skincare Experts and Nutritionists. Tap the virtual chat icon that pops up in the bottom right of your screen, and you’ll be directly connected to a member of our team.
Once connected to your in-store Expert, it’s time to start shopping! Speak with us and get all the skincare tips and nutritional advice you need. Our team can share pictures, live stream from the shop floor and product recommendation.

Note that if there are no Experts available to help immediately, we will ask you to leave a message by supplying your email address and mobile number. You will then be notified by email or SMS when an Expert is ready to answer your query. The service is live during store opening hours.

Start a live conversation with one of our in-house Skincare Experts and Nutritionists. Tap the virtual chat icon that pops up in the bottom right of your screen, and you’ll be directly connected to a member of our team.
Once connected to your in-store Expert, it’s time to start shopping! Speak with us and get all the skincare tips and nutritional advice you need. Our team can share pictures, live stream from the shop floor and product recommendation.

Note that if there are no Experts available to help immediately, we will ask you to leave a message by supplying your email address and mobile number. You will then be notified by email or SMS when an Expert is ready to answer your query. The service is live during store opening hours.

step 1

Start your Virtual Consultation

Tap the virtual shopping icon that appears in the bottom right of your screen.

step 2

What are you looking for?

Select the department you would like to talk to. Across product categories, from Skincare and Beauty, to Wellbeing, Vitamins and Supplements, you’ll be able to start a personalised, one-to-one consultation.

Because you are talking directly to our in-store staff, our Experts will be available only during store opening hours. You can also leave a message, and they will get back to you as soon as the store opens.

Select the department you would like to talk to. Across product categories, from Skincare and Beauty, to Wellbeing, Vitamins and Supplements, you’ll be able to start a personalised, one-to-one consultation.

Because you are talking directly to our in-store staff, our Experts will be available only during store opening hours. You can also leave a message, and they will get back to you as soon as the store opens.

step 3

Start your Shopping Journey

Meet your Expert and start shopping!
Our staff will talk you through everything you need to know and send you pictures and video of the products in real-time. Shop with confidence while you view them all in the comfort of your home.