Sure Thermal Hot/Cold Pack
Sure Thermal Reusable Hot & Cold pack. Microwaveable & freezable. Microwave for soothing warmth. Freeze for a relieving cold compress.
Remove any packaging and place pack in a clean and debris free domestic microwave oven. For microwave use do not exceed 30 seconds when heating from room temperature or 1 minute when heating from frozen. These times are based on a microwave oven of 800w and should be adjusted to suit the power of the microwave being used. If further heating is desired, use only short bursts of 10 seconds checking carefully and repeatedly until desired heat is reached. Keep a constant watch whilst heat pack is being heated and do not leave unattended. Carefully check that the headted or cooled pack feels comfortable against the skin. Remove immediately with any discomfort. Both extreme cold and extreme heat can cause injury or damage to skin. Once heated to desired temperature for use - do not re-heat with a microwave until pack has fully cooled to room temperature. To heat with hot water - partially fill a suitable container with enough hot water to fully immerse the heat pack. Carefully check the pack for the desired temperature around 5 minutes, replacing the hot water if necessary. Do not heat the water whilst the pack is immersed within it, always remove the heat source before immersing the pack or use a separate container. Take care with hot water water to avoid scalding injury and keep children well clear at all times. To avoid injury do not apply heated or cooled pack directly to skin. Always cover with a towel or cloth. To clean wipe carefully with a damp cloth only. Allow to dry naturally or wipe with a soft cloth. Discard sensibly once cover becomes soiled or damaged. Should the pack become overheated or show any signs of scorching, fumes or burning carefully remove from microwave using a suitable metal implement and place in a sink or metal bucket containing water. In this event keep children and pets well clear. Sensibly discard the item once cooled and do not re-used. This item can be safely disposed of along with your usual household refuse and is not recyclable.
This microwaveable heat pack is filled with non-toxic CMC (carboxymethyl cellulose) gel. Cover fabric content: 100% nylon.
This product can cause burns, avoid prolonged direct contact with the skin. Take care when removing from the microwave oven. Do not overheat. For microwave, hot water or freezer use only. Warning carefully read all instructions on this pack before use. Caution handle with extreme care when hot. Not suitable for use by children. Do not leave any child unattended with this item. Do not exceed recommended heating times. Always fully cool between uses and before storing. Keep away from fire and do not place on or near any direct heat source. Do not place in a conventional oven. Do not use next to irritated, sensitive or broken skin. Inspect at regular intervals, discard if found warn or damaged.
We currently only ship to the United Kingdom and Channel Islands. If you are outside of this area, please contact our customer services for shipping costs to your region.
Last dates for Christmas Deliveries 2021
Standard Delivery - 19th of December
Express Delivery - 20th December
Orders placed after these dates may not arrive in time for Christmas.
Postage and Packing Costs
Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose.
The postage and packaging charge you will pay will be displayed on screen before you confirm your order to us. Where multiple items are included in one order, we may dispatch the items separately, in which case, you will only be charged one postage and packing charge. If your order total drops below the £20 delivery threshold due to cancelled orders, you will be charged the standard delivery rate.
Express Delivery = Charge £9.95 (We aim to deliver the next working day for orders placed before 1pm. Orders made before Friday 1pm will be delivered on Monday. Orders placed after Friday 1pm, throughout the weekend and before Monday 1pm will be delivered Tuesday). This service is not available to Northern Ireland. Please note that during busy periods this service may not be Next Day.
Restricted Delivery = Charge £9.95 (Orders placed from Thursday 2pm throughout the weekend will be delivered by Tuesday). This rate is for products that cannot be sent via our usual standard delivery services such as products that require refrigeration.
Standard delivery is currently FREE for all orders over £25 (We aim to dispatch orders within 3 - 5 working days to the address provided by you in your order). Exclusions apply (refrigerated products need to be sent with Restricted Delivery)
For orders less than £25 there is a £3.95 Postage and Packing fee.
Click & Collect service is free and available as an option for customers within government guidelines.
Wheelchair delivery and other large items = charge £49.95. Delivered within 3 working days on orders placed before 1pm, Monday to Friday.
Purchasing in bulk/high unit volume
Please note that when purchasing high unit volumes of single lines (10+ units) that delivery promotions are null and void. This is as a result of high volume orders not being able to be dispatched via our normal third party fulfilment. As a result for any excessive bulk orders of single lines we will be in touch regarding your order to discuss further delivery costs that will be incurred.