Dear Harriet,
We are sorry to hear about your negative experience with Bamboo Elasticated Headband. Our goal is to provide high-quality products to our customers, and we apologize that this was not the case for you.
We would like to clarify that we never received an email from you regarding the issue. If we had, we would have tried our best to find a solution that would have met your satisfaction.
We take our customer service very seriously and we regret to hear that you feel it was terrible. Please reach out to us directly at jbc@johnbellcroyden.co.uk so we can further assist you.
Once again, we apologize for any inconvenience this may have caused and we hope to hear from you soon.
Best regards,
Natalia,
Customer Experience Team